DigiCare
Patient, trustworthy tech help for older adults
When a confusing phone message, unfamiliar charge, phone issue, home internet, home computer or suspicious email appears, you no longer have to figure it out alone.
DigiCare gives older adults a friendly phone number to call for calm, step-by-step help with everyday technology and potential scams. When something needs extra attention, a real person can follow up.
Simple help. Safer decisions. Less worry.
Real Problems.
Real Help.
A charge on your bank statement you don't recognize
An email or text saying there's a problem with your account
A phone call from someone claiming to be Amazon, Microsoft, or the IRS
Your phone, tablet, or computer acting up
The TV or a streaming service that stopped working
An internet or cable bill that keeps creeping up
A new device you just brought home and can't set up
A password you can't remember and can't reset
How it Works
1. You call. One number. No menus, no "press 4 for support." Call as often as you need — that's what the subscription is for.
2. We walk through it together. Calmly, at your pace, in plain English. We'll repeat anything as many times as it takes.
3. If it needs more, we handle it. Some things take a follow-up call to your bank or your internet company. We do that part, and we call you back to tell you how it went.
Simple Pricing. No Surprises.
$11.99 a month
Cancel any time. No contract, no cancellation fee.
Your subscription includes:
Unlimited calls to the DigiCare help line
Help with scams, charges, devices, TV, internet, and email
Follow-up calls to your bank or service provider when needed
A callback the next business day if we can't finish it right away
Not sure yet? Call us first. We'll answer your question whether or not you subscribe.
How we’re different than the people that call you
What DigiCare will never do
We will never call you first asking for money or account numbers
We will never ask for your passwords, your PIN, or your Social Security number
We will never ask to take control of your computer without explaining exactly why and getting your okay first
We will never pressure you to decide anything on the spot
You can hang up any time and call us back at the number on this page. A real business will always be fine with that. A scammer never is.
A neighbor here in Tucson kept seeing charges she didn't recognize on her monthly banking statement. Subscriptions she was not familiar with. Over the course of an hour we went through her statements together, got over $600 returned, and put blocks in place so those companies couldn't charge her again. While we were at it, we called her internet provider and got her monthly bill cut from $180 to just $50.
She hadn't done anything wrong. She just didn't have anyone to ask.
That's what DigiCare is. Someone to ask.
It all started by helping elderly neighbors
Worried about your mom or dad?
You can't be there for every strange phone call, every confusing email, every bill that doesn't look right. DigiCare can.
Set it up for them in a few minutes. We'll introduce ourselves, make sure they've got the number somewhere they can find it, and take it from there. If something serious comes up, we'll let you know.
Frequently Asked Questions
-
No. Most people who call us aren't, and that's the whole point. We explain things in plain English and we never make anyone feel foolish.
-
A trained helper on our line, backed by a real person here in Tucson. When something needs extra attention, a person follows up with you directly.
-
That's one of the best reasons to call. Read us the email or the text message and we'll tell you straight.
-
Most things we can solve over the phone. For anything that truly needs hands-on help, we'll tell you honestly and point you to someone local we trust.
-
Call us and we'll cancel it. No fee, no runaround, no asking you three times why.
-
We only ask for what's needed to help with the specific thing you called about. We never ask for passwords or your Social Security number, and we don't sell anyone's information.